Making ROI Benefits Real Making a “Balanced Sale”
Deferred capital costs
- Avg. $10K/desktop; $25K/server?
- Impact of 10% longer useful life, more capacity?
- Free up what % of license fees?
Cost of downtime (thumb twiddling)
- # hrs. down x # people x $50/hr./person
- Typical: 1 hr./mo. x 20 people x $50/hr. = $1K/mo.
Cost of recovery (system and customer)
- (# hrs. x # people @ $50/hr./person) + revenue loss
- $20M business generates $10K/hr. (single shift basis)
- Minimum: (1 hr./mo. x $50 x 2 people) + $10,000 = $10.1K/mo.
- Opportunity cost + customer dissatisfaction >> $10K/mo.